Privacy Policy

Introduction

Welcome to PokerVis ("we," "us," or "our"). We are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our poker analytics platform.

PokerVis is operated by an individual based in Singapore and is subject to the laws and regulations of Singapore, including the Personal Data Protection Act (PDPA). We are also committed to compliance with the General Data Protection Regulation (GDPR) for European users, the California Consumer Privacy Act (CCPA) for California residents, and China's Personal Information Protection Law (PIPL) for users in China.

By using PokerVis, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Account Information

• Email address
• Name (optional)
• Password (encrypted and hashed)
• Account preferences and settings

1.2 Poker Session Data

• Session details (buy-ins, cash-outs, dates, times, locations)
• Game information (stakes, game type, table size)
• Venue and casino information
• Session notes and tags
• Performance metrics and statistics
• Hand history files and parsed hand data

1.3 Financial Information

• Payment information is processed securely through Stripe
• We do NOT store your credit card details or full payment information
• We only retain transaction records (amounts, dates, subscription status)

1.4 Usage Data

• Features and tools accessed
• Pages visited and time spent
• Interaction patterns with the platform
• Error logs and performance data
• Device information (browser type, operating system, IP address)

1.5 AI Interaction Data

• Queries and prompts submitted to AI coaching features
• AI-generated responses and recommendations
• Usage patterns of AI-powered analytics

1.6 Automatically Collected Information

• Cookies and similar tracking technologies
• Analytics data via Google Analytics
• Log files and technical information

2. How We Use Your Information

We use your information for the following purposes:

2.1 Service Delivery

• Provide poker analytics, session tracking, and performance insights
• Process and analyze your hand histories
• Generate statistics, charts, and reports
• Deliver AI-powered coaching and recommendations
• Calculate bankroll management metrics and variance analysis

2.2 Account Management

• Create and manage your account
• Authenticate your identity
• Process payments and manage subscriptions
• Send transactional emails (password resets, account notifications, payment confirmations)

2.3 Product Improvement

• Analyze usage patterns to improve features
• Debug technical issues and optimize performance
• Develop new features and analytics tools
• Conduct internal research and data analysis

2.4 Security and Fraud Prevention

• Detect and prevent fraudulent activity
• Protect against security threats
• Enforce our Terms of Service

2.5 Anonymized Analytics

• Create aggregated, anonymized statistics for display to users within the platform
• We do NOT share individual user data publicly
• Anonymized data may include benchmarks like average win rates, session lengths, or game type preferences

2.6 Legal Compliance

• Comply with applicable laws and regulations
• Respond to legal requests and prevent illegal activity

Note: We do NOT use your information for marketing purposes at this time. All communications are transactional only.

3. How We Store and Protect Your Data

3.1 Data Storage

• Your data is stored on secure servers hosted on Amazon Web Services (AWS)
• Authentication is managed through AWS Cognito
• Database storage is provided by AWS RDS (PostgreSQL)
• Hand history files are stored permanently in encrypted format
• All data is stored in secure, geographically distributed data centers

3.2 Security Measures

• Encryption in transit (TLS/SSL) and at rest (AES-256)
• Secure password hashing using industry-standard algorithms
• Regular security audits and vulnerability assessments
• Limited employee access with strict authentication protocols
• Automated backup systems with disaster recovery procedures
• Network security measures including firewalls and intrusion detection

3.3 Data Retention

• Active account data is retained for the duration of your subscription
• Session data and hand histories are retained permanently unless you request deletion
• Deleted account data is purged within 30 days, except where required by law
• Backup data may persist for up to 90 days after deletion

4. Third-Party Services

We use the following third-party services that may collect or process your data:

4.1 Payment Processing

• Stripe: Processes all payments and subscriptions
• Stripe has access to your payment information but we do not store it
• See Stripe's Privacy Policy: https://stripe.com/privacy

4.2 AI Services

• Anthropic (Claude API): Powers AI coaching and natural language analysis
• OpenAI: Provides additional AI-powered features
• These services process your poker data and queries to generate insights
• Data is transmitted securely and used solely for providing AI features
• See Anthropic's Privacy Policy: https://www.anthropic.com/privacy
• See OpenAI's Privacy Policy: https://openai.com/privacy

4.3 Analytics

• Google Analytics: Tracks anonymous usage patterns and site performance
• See Google's Privacy Policy: https://policies.google.com/privacy

4.4 Infrastructure

• Amazon Web Services (AWS): Hosts our servers, databases, and authentication systems
• See AWS Privacy Policy: https://aws.amazon.com/privacy

4.5 Email Services

• Email delivery service (AWS SES or SendGrid): Sends transactional emails
• Used only for account notifications, password resets, and payment confirmations

5. Data Sharing and Disclosure

We do NOT sell, rent, or trade your personal information to third parties.

5.1 When We May Share Data

• Service Providers: With trusted third-party services listed above, only to provide our services
• Legal Requirements: When required by law, court order, or government request
• Safety and Security: To protect the rights, property, or safety of PokerVis, our users, or the public
• Business Transfers: In the event of a merger, acquisition, or sale of assets (users will be notified)

5.2 Anonymized Data

• We may share aggregated, anonymized statistics that cannot identify individuals
• This data is used only within the platform for user benchmarking features

6. Your Rights and Choices

6.1 Access and Portability

• You can access your data at any time through your account dashboard
• Request a copy of your data in a portable format by contacting support@pokervis.com

6.2 Correction and Update

• Update your account information directly through account settings
• Contact us to correct any inaccurate data

6.3 Deletion

• Delete individual sessions or hand histories from your dashboard
• Request complete account deletion by contacting support@pokervis.com
• Account deletion is permanent and cannot be undone
• Deletion will be completed within 30 days

6.4 Data Restriction

• Request restriction of processing in certain circumstances
• Object to processing based on legitimate interests

6.5 Withdrawal of Consent

• Withdraw consent for data processing at any time
• Note that this may limit or prevent use of certain features

6.6 Opt-Out

• Opt out of analytics cookies through browser settings
• Cannot opt out of essential functional cookies required for service operation

7. International Data Transfers

PokerVis is operated from Singapore. Your data may be transferred to, stored, or processed in countries outside your country of residence, including Singapore and countries where AWS operates data centers.

When we transfer personal data internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by relevant authorities
• Compliance with GDPR, CCPA, and PIPL requirements
• Adequate security measures for data in transit and at rest

8. Region-Specific Rights

8.1 GDPR (European Economic Area, UK, Switzerland)

If you are located in the EEA, UK, or Switzerland, you have additional rights under GDPR:

• Right to lodge a complaint with a supervisory authority
• Right to object to processing based on legitimate interests
• Right to restriction of processing
• Right to data portability in machine-readable format
• Right to withdraw consent at any time

8.2 CCPA (California Residents)

If you are a California resident, you have rights under the CCPA:

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information (with certain exceptions)
• Right to opt-out of sale of personal information (we do not sell data)
• Right to non-discrimination for exercising your rights

8.3 PDPA (Singapore)

As a Singapore-based service, we comply with the Personal Data Protection Act:

• Right to access your personal data
• Right to correct inaccurate personal data
• Right to withdraw consent for collection, use, or disclosure

8.4 PIPL (China)

For users in China, we comply with the Personal Information Protection Law:

• Right to know and decide how your personal information is processed
• Right to restrict or refuse processing
• Right to access, correct, or delete personal information
• Right to receive explanations about personal information processing rules

To exercise any of these rights, contact us at support@pokervis.com

9. Cookies and Tracking Technologies

9.1 Types of Cookies We Use

• Essential Cookies: Required for authentication, security, and basic functionality
• Analytics Cookies: Google Analytics tracks usage patterns and performance (anonymized)
• Preference Cookies: Store your settings and preferences

9.2 Managing Cookies

• You can control cookies through your browser settings
• Disabling essential cookies may prevent proper functioning of the service
• See our separate Cookie Policy for detailed information

10. Children's Privacy

PokerVis is not intended for users under the age of 18 (or legal gambling age in your jurisdiction). We do not knowingly collect personal information from minors. If we discover we have collected data from a minor, we will delete it immediately.

If you believe a minor has provided us with personal information, contact us at support@pokervis.com

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

11.1 Notification of Changes

• We will update the "Last Updated" date at the top of this policy
• For material changes, we will notify you via email or prominent notice on the platform
• Continued use of PokerVis after changes constitutes acceptance of the updated policy

11.2 Reviewing Changes

• We encourage you to review this policy periodically
• Your continued use of our services signifies agreement to the current policy

12. Data Breach Notification

In the unlikely event of a data breach that affects your personal information:

• We will notify you within 72 hours of discovering the breach
• Notification will include the nature of the breach, affected data, and steps we're taking
• We will also notify relevant regulatory authorities as required by law

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data:

Email: support@pokervis.com

Response Time: We aim to respond to all inquiries within 3-5 business days

For data protection inquiries or to exercise your rights, please include:

• Your full name and registered email address
• Detailed description of your request
• Any relevant supporting information

14. Governing Law

This Privacy Policy is governed by the laws of Singapore. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts of Singapore.

For users in other jurisdictions (EU, California, China), we also comply with applicable local data protection laws as outlined in Section 8.